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What You’ll Learn:
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Three Transformative Strategies: Discover three powerful, easy-to-implement strategies using ZeroDeposit that drive higher renewal rates and strengthen resident retention.
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Immediate Action Steps: Learn proven, actionable steps to retain top residents and cut down on costly move-outs.
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Real-World Success Stories: Dive into compelling case studies showing how to boost both your coverage and retention, ensuring a lasting impact on your property’s bottom line.
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Tessa Tierney
About Tessa
Tessa Tierney is a seasoned Customer Success Leader with a focus on transforming customer experience to drive retention and revenue growth in real estate and leasing. With over 14 years of experience, she brings a proven track record in helping property management teams improve resident satisfaction and retention. Tessa’s expertise includes creating customized, value-driven training that helps leasing staff engage residents effectively and strengthen renewal rates. Known for her hands-on leadership and dedication to excellence, Tessa works closely with teams to develop strategies that foster resident loyalty, boost team performance, and streamline leasing operations.
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Lori Gatus
About Lori
Lori is an experienced Insurance Advisor specializing in risk management and asset protection for the multifamily industry. As part of the Advisory Services Team, she provides expert guidance on lease insurance strategies that enhance property value while offering peace of mind to property managers and leasing staff. Lori’s deep understanding of insurance solutions allows her to help properties reduce financial risk, streamline leasing processes, and improve resident satisfaction. Known for her practical insights and collaborative approach, Lori works closely with teams to create tailored insurance solutions that align with their operational goals, empowering them to manage assets confidently and effectively.